btg99's Privacy Policy

btg99 is a trusted online betting and casino platform operated for users in Bangladesh. We believe that your privacy is a fundamental right, and it is our responsibility to ensure the protection of your personal information while you use our services.

This privacy policy explains what information btg99 collects, how it is used, with whom it may be shared, and what rights you have. This policy applies to the btg99 website, mobile platform, and all related services.

This policy applies only to services provided directly by btg99. We are not responsible for third-party websites or services. We reserve the right to update this policy at any time and will endeavour to notify users of significant changes.

btg99 collects various types of information to provide and improve its services. This information comes from two main sources — what you provide directly and what is collected automatically during your use of the platform.

2.1 Information You Provide Directly

• Full name and contact details (email address, phone number)
• Date of birth (for age verification — services are available to users aged 21+ only)
• National ID or passport number (for identity verification)
• Financial information such as payment method details (bKash, Nagad, Rocket, or bank account information)
• Residential address
• Information you provide when contacting our support team

2.2 Information Collected Automatically

• IP address and device type
• Browser information and operating system
• Logs of your activity on the platform (login times, gaming history, betting activity)
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

btg99 uses your information only for legitimate and specific purposes. These purposes are described in detail below:

3.1 Account Management & Identity Verification

We use your identity-related information to create and manage your account, to confirm age verification (21+), and to prevent fraudulent activity.

3.2 Service Delivery & Improvement

This information is used to deliver our gaming and betting services to you, to process transactions, and to improve the user experience. btg99 continuously works to make its platform simpler and more effective.

3.3 Financial Transaction Processing

Your financial information is required to process deposits and withdrawals smoothly via bKash, Nagad, Rocket, or bank transfer. This information is always stored in encrypted form.

3.4 Customer Support

Your contact information is used to communicate with you, resolve your questions and complaints, and send necessary notifications.

3.5 Meeting Legal & Regulatory Obligations

Storing and processing certain information is necessary to comply with applicable laws, prevent money laundering, and administer responsible gaming policies.

btg99 does not and will not sell your personal information to any third party. However, certain information may be shared in the following circumstances:

• Service Providers: We work under contract with trusted third parties for payment processing, technical support, and fraud prevention, who adhere to the same privacy standards.
• Legal Obligations: Information may be disclosed in response to a court order or a valid request from a government authority.
• Fraud & Abuse Prevention: If any suspicious or unlawful activity is identified, information may be provided to the relevant authorities.
• Business Transfers: Information may be transferred in the event of a company merger or acquisition, but users will be notified in advance.
• With Your Consent: Information may be shared beyond the cases mentioned above if you have given your explicit consent.

btg99 uses industry-standard security measures to keep your personal and financial information safe. The key components of our security framework are:

• SSL Encryption: All data transfers between your device and our servers are encrypted using TLS/SSL technology.
• Secure Data Storage: Sensitive information is stored in encrypted databases and protected from unauthorised access.
• Access Controls: Only authorised personnel can access user information, and only as required for their specific role.
• Regular Security Reviews: Our systems undergo regular security testing to ensure any vulnerabilities are identified and resolved quickly.
• Payment Security: All financial transactions — via bKash, Nagad, Rocket, or bank transfer — are processed through secure payment gateways.

However, no method on the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security. You are advised to keep your account password secure and not to share it with anyone.

btg99 follows a clear and transparent cookie policy. Cookies are small text files stored on your device that help improve the functionality of the website.

6.1 Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and operating the core functionality of the site.
• Functional Cookies: Used to remember your preferences and settings (such as language and theme).
• Analytics Cookies: Help improve the service by analysing site traffic and user behaviour.

6.2 Managing Cookies

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

btg99 retains your information only for as long as is necessary to fulfil its purpose or as required to meet legal obligations.

• For active accounts: information is retained for as long as the account remains active.
• After account closure: certain information may be retained for a defined period within legal limits.
• Financial transaction records: retained for the period required by applicable law.
• Fraud prevention-related information: may be retained for an extended period in the interest of security.

Once the retention period expires, btg99 takes steps to securely delete or anonymise the information.

As a user of btg99, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (though limitations may apply where legal obligations exist).
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request to receive your information in a structured format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We will review your request promptly and appropriately.

btg99 provides services only to those aged 21 and above. We do not knowingly collect any information from minors, and their use of the platform is strictly prohibited.

An age verification process is carried out at the time of registration. If we become aware that information belonging to a minor is held by us, it will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their child has registered on this platform, they may contact us directly.

btg99 reserves the right to update this privacy policy at any time based on changes to the service, legal updates, or operational requirements.

In the event of any significant change, we will endeavour to inform users by displaying a notice on the platform or by sending an email to the registered address. Continued use of the platform after an update will be considered as your acceptance of the revised policy.

You are advised to check this page regularly.

If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, please contact our support team. btg99 provides support 24/7 in both Bengali and English.